FAQ
General
What is Pharma Socii?
Pharma Socii is a global platform that connects the life sciences industry with businesses and service providers critical to drug development and commercialization. It also serves as a networking hub where industry professionals and stakeholders can share knowledge, exchange ideas, and troubleshoot issues. The platform is also a central hub for exploring upcoming events and conferences, discovering job opportunities and a seamless way to access health authority sites around the world.
Do I need to become a member to browse?
No, you can browse the site, including various categories and health authority sites, without becoming a member. However, if you are interested in networking and exchanging information, a free membership is required.
What should I do if I forgot my password
If you do not remember your password, please click on the "Login" button at the top right of the screen to reset your password. For additional assistance, please contact us.
What is the difference between a partner and a member?
Partners are paid members who wish to advertise their business, services, events, or job opportunities on the platform. Users of the platform who do not pay for advertising are referred to as members, and there is no cost associated with becoming a member.
Partners
How do I become a partner?
To become a partner, refer to the "Partner" tab on the platform for a step-by-step guide. The process begins with setting up a profile. Once your profile is complete, you can finalize the registration process by selecting the appropriate group, categories, and plans that apply to your business.
How do I update my profile and categories as a partner?
Anyone with admin rights can update the profile and categories. If changes to the number of categories affect the plan or fee structure, the adjustments will be reflected in the next billing cycle.
How do I know which group to select?
There are four main groups: Business Offerings, Consulting Services, Events, and Jobs. Some categories and subcategories in Groups 1 and 2 may overlap and could apply to your business. Explore the "All Categories" page to determine which group best fits your business. If you need further assistance, please contact us using the Partner support email. If your business fits into more than one group, you will need to register in each group separately.
Who is going to receive all the communications related to the Partner account?
All communications related to the partner account are going to be sent via email used to set up the Partner profile.
What are the different plans for each group?
Each of the four main groups—Business Offerings, Consulting Services, Conferences/Events, and Jobs offer have four plans: Basic, Standard, Premium, and Premium Plus. The cost structure varies depending on the group and plan selected. For example, the cost of a Basic plan for Consulting Services differs from that of a Basic plan for posting a job. For more information, please visit the Partner page.
Can I cancel my partnership?
Yes, you can request to cancel your partnership at any time. For monthly memberships, cancellation will take effect on the next billing date. For annual memberships, cancellation will also take effect on the next billing date, but please note that a 1-month administrative charge will apply.
How do I renew my partnership?
Your partnership will automatically renew based on the plan you selected. If you wish to stop the automated renewal process, please log in to your account and follow the instructions to end your partnership.
My account is inactive. How can I activate it?
You can reactivate an account within 12 months of deactivation. If you wish to keep everything the same as before, reactivation is straightforward. However, if you are changing plans, categories, or groups, additional steps may be required once you log in to your Partner portal.
How can I review my statistics?
You can review your statistics by logging into your partner account.
When and how am I billed?
Monthly Billing: For monthly plans, your invoice or statement is usually generated on the last day of each month.
Annual Billing: For annual plans, you will be charged upfront for the entire year on the day you register or upgrade from a monthly to an annual plan.
Please note that, like most services and businesses, we are subject to jurisdictional taxes, which will be automatically applied based on your location and the selected plan.
Will I incur fees if I change my plan?
There is no cost for canceling a monthly plan, a 30-day administrative fee applies to annual plans. Applicable jurisdictional taxes may also be charged based on your location.
What happens if I cancel my plan?
Monthly Plan: If you cancel your monthly plan, you will continue to have access to your current plan until the end of your billing period.
Annual Plan: If you cancel your annual plan before the 12-month period expires, a 30-day administrative fee will apply.
In what countries is Pharma SocII available?
Pharma SocII is a global platform and is available in most countries.
How is my currency of billing determined?
The currency is determined by the business account's country selected during registration. Customers located in Australia and New Zealand will be billed in Australian Dollars, customers in the United Kingdom will be billed in British Pounds and those in the United States and remaining countries will be billed in US Dollars.
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